Mazda 2008 5 Manuel d'utilisateur télécharger pdf (Page 324)

Black plate (324,1)

Please recognize that the resolution of service problems in most cases requires the use of

your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the

above three steps in sequence for most effective results.

qMediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda's Customer

Satisfaction Program. If after exhausting the procedures in this manual your concern is still

not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the

Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about

how your concern may be reviewed and resolved by an independent third party through

binding arbitration.

Your complete satisfact ion is the goal of Mazda Canada Inc. and our dealers.

Mazda's participation in CAMVAP makes a valuable contribution to our achieving that

goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the

award is binding on both you and Mazda Canada Inc.

qCanadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner,

Mazda, and/or one of it's dealers (that all parties cannot agree upon), the owner may wish

to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling

and preparing for their arbitration hearings. However, before you can proceed with

CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

9-6

Customer Information

Customer Assistance

Mazda5_8X53-EA-07I_Edition1 Page324

Monday, September 3 2007 10:42 AM

Form No.8X53-EA-07I

1 2 ... 319 320 321 322 323 324 325 326 327 328 329 ... 375 376

Pas de commentaire

Mazda 2008 5 Manuel d'utilisateur Page 324